Explain how I would seek service if required. If my device has be sent away, where to and how long is it likely to take?
Why is it important?
The written warranty doesn’t give you a feel for how long you might be without your device if it needs service. Even if the company has a service centre in your city, it still might have to go elsewhere. If it’s essential for your business, you need to be back on deck quickly. If you do buy something with this type of arrangement, make sure you have a “Plan B” such as keeping an old device as emergency backup.
The Nightmare Test
Finally, verify the sales staff or manufacturer’s claims. A simple way to do this is Google the product name and the terms nightmare then problem. This will uncover cases where service didn’t go smoothly, especially if the incidents were numerous or widespread.